Voltlin is headquartered out of our Dallas, Texas (USA) warehouse. Unfortunately, at this time we do not have a physical location or storefront.
We accept PayPal and credit/debit cards (Visa, Mastercard, American Express, Discover). You can even make payments via Amazon Checkout so you never have to share your credit card information with us.
Once you have successfully placed an order, you will be redirected to an order confirmation page which will contain your order ID number. This information will also be emailed to you. This email may take up to 30 minutes to be received in your inbox, please check your spam folder to ensure your confirmation email hasn't been sent there instead.
Once your order has been processed and completed, our team will send you a second confirmation email to let you know when your order has been shipped!
Please Contact Us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.
We take your privacy very seriously. Sometimes in our system, your order may get flagged for additional screening for a multitude of reasons. You will be contacted by a Voltlin representative to verify the authenticity of your order and payment information. If you have any questions, you may Contact Us or message us on Live Chat.
Nope! We pay all local state and/or federal taxes. (USA Only)
We are not responsible for any international customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may receive customs fees when they arrive in your country. We cannot predict what your particular charges may be. For more information regarding your country's customs policies please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
Our website will automatically figure the cost of shipping which is based on your order's weight, destination, and speed of delivery. You can specify your shipping method at checkout.
Yes! We ship internationally and our website will automatically figure the shipping costs when you place your order. Please note shipping costs do not include any customs duty, tax or tariffs you may incur in your country. We do not have any customs, tax or tariff information. You will have to inquire within your country for this data.
We ship Voltlin products from our warehouse-based location in Dallas, Texas (USA) and from our partnered suppliers, which are located all around the world. Visit our Shipping Information page to learn more.
Unfortunately we don't. Due to some dishonest people, we had to create a policy in which we DO NOT ship to P.O. Boxes. This also includes UPS suite numbers.
Fulfillment times are usually between 1-2 days but can take up to 7 days, depending on the items you purchase.
Shipping times are calculated at checkout.
In order to reduce our carbon footprint, some items in your order may be shipped to you directly from the designer and arrive in their packaging. Because we ship from different parts of the world, some items might arrive earlier than others. If you'd like to know the status of your other items, please visit our Order Tracking page or you can Contact Us and we'll get back to you within 24 hours.
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may receive customs fees when they arrive in your country. We cannot predict what your particular charges may be. For more information regarding your country's customs policies please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
We stand behind our products with a 30-Day No-Risk Money-Back Guarantee. You may return any item purchased from our website if you're not 100% satisfied for an EXCHANGE or REFUND within 30 days from the time you receive your order.
For additional information please visit our Returns & Exchanges page.
Refund / Exchange Requirements:
All items must be in the same condition as they were received.
Returns or exchanges must be initiated anytime before 30 days of the time you received your items.
Exchange / Return Process:
Visit our Returns & Exchanges page and enter the required information to initiate your return or exchange.
For additional information please Contact Us.
Yes! Please visit our Returns & Exchanges page to initiate your return. You will be given the option to redeem for store credit.
Yes, we offer resizing and repairs on all beaded bracelets.
Please visit our Bracelet Resize page for more information.
The crystals and gemstones we sell are natural and come from the Earth. Due to this, their size, color, and pattern (striations, mixing of colors, rutiles, etc.) will vary from piece to piece. However, the slight variance in your product will in no way comprise the energy and quality of your piece.
Please read our Natural Crystal & Gemstone Notice for more information.
Each product should have their own measurements and sizing for you to compare yourself against. This is typically located on the product page. If none are available, please Contact Us and we can get them for you!
Nothing lasts forever, but thankfully we offer free mending and repairs on all beaded Voltlin jewelry!
Visit our Jewelry Repair page to learn more about how you can initiate your repair.
We are here to help! Please Contact Us for speedy additional assistance.