Returns & Exchanges

At Voltlin we do our absolute best to ensure that our product descriptions are as in-depth as possible so that you will not encounter any unexpected surprises when you receive our products. We want our customers to know exactly what they are ordering and provide the best customer experience possible.

Order Cancellation Policy:

We pride ourselves on our ability to quickly and accurately process all orders. In fact, most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at support@voltlin.com within 24 hours. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

    Return / Exchange Policy:

    We stand behind our products with a 15 day no risk money back guarantee.  You may return any item purchased from our store if you're not satisfied for an EXCHANGE or REFUND within 15 days from the time you receive your products.  We do not charge a restocking or handling fee on returned orders!

    Return / Exchange Requirements:
    • Items must be in the same condition as they were received.
    • The customer is responsible for covering the cost of shipping any returned items to our return center in Dallas, Texas (USA). 
        Return / Exchange Process:
        1. Safely package the items you are returning. We highly suggest shipping the items back to us with tracking as we do not take responsibility for lost return orders.
        2. Mail your return order to the following address:

          Voltlin Inc.
          PO Box 701711
          Dallas, TX 75370 USA

        3. Your refund or exchange will be issued as soon as we receive your items. Depending on your country of origin, it may take 6-24 days for an exchanged item to reach you.

        Feedback:

        We would love to hear your feedback, question, or any concern. Please feel free to email us at support@voltlin.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.

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