Returns & Exchanges
Order Cancellation Policy
We pride ourselves on our ability to quickly and accurately process all orders. In fact, most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at email@example.com within 24 hours. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.
Return / Exchange Policy
We stand behind our products with a 30-Day No-Risk Money-Back Guarantee. You may return any item purchased from our website if you're not 100% satisfied for an EXCHANGE or REFUND within 30 days from the time you receive your order.
- Shipping fees are non-refundable.
- All items must be in the same condition as they were received.
- Returns or exchanges must be initiated any time before 30 days of the time you received your items.
- Customer is responsible for covering the cost of shipping any returned items to us in Dallas, Texas (USA).
- Prepaid return shipping labels are available upon request. The cost of your return label will be deducted from your final refund.
Return / Exchange Steps:
- To initiate your return or exchange please visit our Returns & Exchanges Portal and enter the required information.
- Once approved, follow the provided steps to properly package and label your return.
- Drop off your return package at the authorized courier and we'll do the rest!
- You'll receive an email as soon as we've received your return and a refund/exchange will be issued.
We would love to hear your feedback, question, or any concern. Please feel free to email us at firstname.lastname@example.org to let us know how we are doing. We take your feedback very seriously and are always striving to improve.