Below you will find some basic shipping information to help answer most of your questions. For more detailed information, please visit our FAQ Page or Contact Us.
Do you ship internationally?
Yes! We ship internationally to almost every country around the world.
How much does shipping cost?
Our website will automatically figure the cost of shipping which is based on your order's weight, destination, and speed of delivery. You can specify your shipping method at checkout.
How long will it take to receive my order?
Order processing and shipping times are available on all product pages located below the item's description. You can Contact Us or message us on Live Chat for specific shipping times or if you have any additional questions.
What is order processing time?
Order processing time is the time it takes to fulfill and ship the items in your order from the time you initially purchased it. This is typically between 1 - 4 days depending on the supplier.
Where do you ship from?
We ship Voltlin products from our warehouse-based location in Dallas, Texas (USA) and from our partnered suppliers located all around the world. Detailed shipping information can be found on the product page.
Where can I track my order?
If you'd like to know the status of your order, please visit our Order Tracking page.
I've only received part of my shipment, where are my other items?
Since we ship from different parts of the world and the United States, some items might arrive earlier than others. If you'd like to know the status of your other items, please visit our Order Tracking page or you can email your name and order number to firstname.lastname@example.org and we will get back with your shortly.
Do you ship to PO Boxes?
Unfortunately due to some dishonest people in the world, we had to create a policy in which we do not ship to P.O. Boxes. This also includes UPS suite numbers.
Will I be charged taxes, duties, or customs fees?
Please note shipping costs do not include any customs duty, tax or tariffs you may incur in your country. We cannot predict what your particular charges may be. For more information regarding your country's customs policies please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
Returns & Exchanges:
We do our absolute best to ensure that our product descriptions are as in-depth as possible so that you will not encounter any unexpected surprises when you receive our products. We want our customers to know exactly what they are ordering and provide the best customer experience possible.
Order Cancellation Policy:
We pride ourselves on our ability to quickly and accurately process all orders. In fact, most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at email@example.com within 24 hours. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.
Return / Exchange Policy:
We stand behind our products with a 15-day no-risk money-back guarantee. You may return any item purchased from our website if you're not 100% satisfied for anEXCHANGE or REFUNDwithin 15 days from the time you receive your order.
All items must be in the same condition as they were received.
Returns or exchanges must be initiated anytime before 15 days of the time you received your items.
Return / Exchange Steps:
Visit our Returns & Exchanges page and enter the required information to initiate your return or exchange.
Once approved, follow the given steps to properly wrap and label your return package.
Take it to an authorized drop-off location to ship.
You will receive an email as soon as we have received your items, and when a refund is issued or your exchange is mailed out.
We would love to hear your feedback, question, or any concern. Please feel free to email us at firstname.lastname@example.org to let us know how we are doing. We take your feedback very seriously and are always striving to improve.
Ships From: Ships From: The country/location from which this item will be shipped from. USA
To USA: US Shipping Times: The esitmated delivery time of this item to anywhere in the United States. 2-6 Days
To Rest of World: International Shipping Times: The esitmated delivery time of this item to anywhere outside of the United States. 2-12 Days
Processing: Processing Time: The expected period of time between the date an order is placed and when it is shipped. 2-6 Days
Tracking: Item Tracking: Tracking will be e-mailed to you once your order has been shipped. ✔ Yes
Returns: Item Returns: We stand behind this product with a 15-day no-risk money-back guarantee. You may return this item if you're not 100% satisfied for an EXCHANGE or REFUND within 15 days from the time you receive your order. ✔ Yes