Once you have successfully placed an order, you will be redirected to an order confirmation page, which will contain your order ID number. This information will also be emailed to you. This email may take up to 30 minutes to be received in your inbox, please check your spam folder to ensure your confirmation email hasn't been sent there instead.
Once your order has been processed and completed, our team will send you a second confirmation email to let you know when your order has been shipped!
Please Contact Us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.
We take your privacy very seriously. Sometimes in our system, your order may get flagged for additional screening for a multitude of reasons. You will be contacted by a Voltlin representative to verify the authenticity of your order and payment information. If you have any questions, you may Contact Us or message us on Live Chat.
Since we ship from different parts of the world and the United States, some items might arrive earlier than others. If you'd like to know the status of your other items, please visit our Order Tracking page or you can email your name and order number to email@example.com and we will get back with your shortly.
Order processing times and shipping times are available on all product pages in the description. You can Contact Us or message us on Live Chat for specific shipping times or if you have additional questions.
Yes! We ship internationally and our website will automatically figure the shipping costs when you place your order. Please note shipping costs do not include any customs duty, tax or tariffs you may incur in your country. We do not have any customs, tax or tariff information. You will have to inquire within your country for this data.
We stand behind our products with a 10 day no risk money back guarantee. You may return any item purchased from our store if you're not satisfied for an EXCHANGE or REFUND within 10 days from the time you receive your products. We do not charge a restocking or handling fee on returned orders!
The gemstones and crystals we sell are natural and come from the Earth. Due to this, the size, color and pattern (striations, mixing of colors, rutiles etc.) will vary from piece to piece. However, the slight variance in your prodcut will in no way comprise the energy and quality of your piece.
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may receive customs fees when they arrive in your country.