Frequently Asked Questions (FAQs)

About Us

Who are you?

Where is Voltlin located?

Ordering + Payments

What type of payments do you accept?

How do I know if you've received my order?

Can I cancel/change my address/order?

Why did I just get asked to verify my order?

Shipping + Delivery

How much does shipping cost?

Where do you ship from?

Do you ship to P.O. Boxes?

I've only received part of my shipment, where are the other items? (Order Tracking)

How long will it take to receive my order?

Do you ship internationally?

Returns + Exchanges

What is this store's return and exchange policy?

How do I return an item that I recently purchased?

Do you offer store credit for Returns?


Why does my crystal/gemstone look slightly different?

What sizes are available for your clothing & jewelry?

What about possible custom fees?

My beaded jewelry broke!

Have another question?

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